Resilient Ent. Inc.

We are seeking a motivated and detail-oriented Customer Service Representative to join a fast-paced, mission-driven team. In this role, you will serve as the first point of contact for clients and customers, providing support, resolving inquiries, and ensuring a positive experience across all interactions. This position is ideal for individuals who are energetic, people-focused, and eager to grow in a professional environment with opportunities for advancement.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person communication in a timely and professional manner
• Provide accurate information regarding services, programs, or account-related questions
• Assist with resolving customer concerns, complaints, or issues with a solution-focused approach
• Document customer interactions and update internal records as needed
• Support onboarding, scheduling, or service-related processes depending on client needs
• Maintain a positive, professional attitude while handling high-volume interactions
• Escalate complex issues to appropriate team members when necessary
• Ensure all customers receive a consistent and high-quality service experience

Qualifications

• High school diploma or equivalent required
• Strong verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Strong interpersonal skills and a customer-first mindset
• Basic computer skills and ability to learn internal systems quickly
• Prior customer service experience is a plus but not required

Desired Skills & Attributes

• Professional, friendly, and dependable demeanor
• Problem-solving mindset with attention to detail
• Ability to remain calm and composed under pressure
• Team-oriented with a willingness to learn and grow

Work Environment

This is an entry-level position with training provided. Candidates should be comfortable working in a structured, fast-paced environment with daily customer interaction and clear performance expectations.